Shipping Policy

At malubrand, we want your shopping experience to be smooth from checkout to delivery. Please review our shipping policy below for details on processing times, delivery estimates, and more.

Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Time

Once your order has shipped, delivery typically takes 10-15 business days, depending on your location and local customs processing. Please note that shipping times are estimates and are not guaranteed, as delays can occasionally occur due to factors outside our control (customs, weather, carrier delays, etc.).

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. Any applicable free shipping promotions will be clearly displayed at checkout.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package's journey. If you haven't received tracking information within 3 business days of placing your order, please contact us at [insert support email].

Customs, Duties, and Taxes

malubrand is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery window, please reach out to us at [insert support email] with your order number, and we'll be happy to look into it for you.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. malubrand is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible so we can attempt to correct it before your order ships.

Contact Us

If you have any questions about your order or our shipping policy, feel free to reach out to us at [insert support email] or through our [contact page].